World Wide Automotive Service News
March 1997	Spring Edition
Taking Care of the Car and the Customer
What does it take to make a first time customer return to an establishment? Or maybe a better question is what will make the not want to return? For some people price is the key that opens the door, but what if the cut rate price means cut rate service? Is a low price worth suffering with an inferior product? A business that seems apathetic or can’t seem to finish the job is no bargain. Yet how does one find a business that truly believes in taking care of its customers? Well here are a few hints that I’ve found helpful: When shopping for any service the best course of action is to ask a friend or colleague if they can recommend a business that they frequent that provides good, reliable service. Once you have compiled a few candidates, visit the establishment and ask the manager what type of  training they require of their employees. Professional quality work requires persons willing and able to complete technical training that will keep them updated on changes in their industry.  The true value of any product or service must be based on the company’s ability to not only deliver quality work, but to stand behind their work as well. If a problem does occur, is the staff eager to resolve the trouble or do they seem indifferent?  When we work on you vehicle at World Wide Automotive, we strive to bring you the highest quality work possible. We take pride in being professionally staffed facility that stands behind the work we deliver. In fact, all of our technicians have completed extensive training and are certified by ASE, the national association for Automotive Service Excellence. Take a look at all of those plaques and certificates in the office next time you visit . . . the technicians worked hard to earn them!  With the cost of automobiles ever increasing, we know how important it is to keep your investment maintained and running smoothly. I hope that we have served you well in the past and can continue to be of service to you in the future. Table of Contents	Don Seader
	This Month's Car Care Topics: Car & Customer from Don Seader Cars in Cyberspace: Computers & Cars Specific services explained: Wheel alignments Safety Issuses: Children & Airbags Car Care & the Environment: Our recycling program
Cars in Cyberspace!!
Technical Service Libraries Master Tech Dan Lovig is shown accessing Wold Wide Automotive Service’s AllData CD Library provides technicians with in depth service information on all makes and models of cars. The service library is constantly updated via new compact discs. The usage of an in house computer information system vs. printed manuals or books allows our staff to stay as up to date as possible on the ever changing world of automotive technology.	A look into the secret life of your car would reveal a rather lengthy network of computers that help keep your vehicle on the road. Beyond the on board computers that manage a variety of operations while you drive, the modern auto repair facility must enlist a whole host of computers to service your mechanical needs in an efficient manner. In the next few issues we will describe the many systems in place at World Wide Automotive Service and how they help our staff to diagnosis and complete repairs on your vehicle. Table of Contents
Watch out for those Spring Potholes!! How to tell if your car may need wheel service
Fresh potholes can really jar your senses while driving on the ever-changing roadways of springtime. The jolt that your body feels may have a lasting effect on your car’s wheels and their control systems. If knocked out of alignment, your car may exhibit the following symptoms: Vehicle may pull to the left or right while driving. Vehicle may “shimmy” while in motion. Vehicle may wander while in motion. Table of Contents
Auto Safety Air Bags & Children
Many nationally recognized groups have joined together to help spread the word on how to keep your children safe while they are in a motor vehicle that is equipped with a passenger side airbag. Auto makers are now producing warning stickers to alert car owners to the danger of allowing small children to ride in the front seat. Please take a moment to review the advice contained in the label reproduced below. Lets keep our kids buckled up safe and sound in the BACK seat. Table of Contents
We are Really into Recycling!!
	From the front office to the four corners of the shop, we believe that recycling is a sound business and environmental practice. Our business generates the usual fair of office paper, beverage containers and cardboard. In fact our facility recycles over three cubic yards of paper material each week. Our shop practices include the recycling of automotive fluids, batteries, freon and scrap metal. We will discuss our recycling procedures for the by products  of car maintenance activities more in depth in future newsletters. Table of Contents
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